Effective Date: Aug 10, 2025

At Shop TrendoraX LLC, customer satisfaction is our priority. We strive to ensure that every product you purchase meets the highest standards of quality. If, for any reason, you are not fully satisfied with your order, this Refund and Returns Policy explains your rights and options.

1. Eligibility for Returns

  • Items must be returned within 14 days of delivery.
  • Products must be unused, in their original packaging, and in resellable condition.
  • Proof of purchase (receipt, order confirmation, or invoice) is required.
  • Certain items, such as clearance goods, customized products, or perishable items (if applicable), are non-returnable and non-refundable.

2. Return Process

  1. To initiate a return, contact us at info@shoptrendorax.shop or call us at +1 (469)-450-1129

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  2. Provide your order number, product details, and reason for return.
  3. Once approved, you will receive return instructions, including the shipping address.
  4. Customers are responsible for the cost of return shipping unless the item was defective or incorrectly shipped.

3. Refunds

  • After we receive and inspect your returned item, you will be notified by email or phone regarding the status of your refund.
  • Approved refunds will be processed within 7–10 business days to your original payment method.
  • Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective product).

4. Exchanges

  • If you would like to exchange an item, please follow the same steps outlined in the return process.
  • Exchanges are subject to product availability. If the desired item is unavailable, a refund will be issued.

5. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please notify us within 48 hours of delivery. We will arrange for a replacement or issue a full refund at no additional cost to you.

6. Non-Returnable Items

The following items cannot be returned or refunded:

Clearance or final-sale items

Perishable goods (if applicable)

Customized or special-order products